Support

Stuck, found a bug, or have an idea for a mode? Email us. A human reads every message.

hello@shufflyapp.com

We read everything and reply as soon as we can. Including your iOS version and what you tapped right before the problem makes fixes much faster.

• Where is my data stored? On your device. Shuffly has no accounts and no cloud database. See the Privacy Policy.
• How do I stop or delete analytics? In the app: Settings → toggle “Share anonymous usage data” off, or tap “Delete analytics data”.
• How do I restore a purchase? In the app: Settings → Restore Purchases, signed in with the same Apple ID.
• How do I get a refund? Purchases go through the App Store, so refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.
• A shuffle result seems unfair? The Fairness Engine balances outcomes over your recent shuffles. You can turn it off per mode in that mode’s settings if you want pure randomness.
• More answers: see the FAQ on the main page.

Shuffly requires iOS 18 or later and runs on iPhone. It works fully offline, so no connection is needed after download.